Exchanges and returns

Exchanges and Returns

At Vaulta Bags, we stand behind the quality of our products. If you're not fully satisfied with your order, we’ll make it right — no hassle.

Return Eligibility

If you've received incorrect or defective items, please email us at info@vaultabags.com so we can assist you right away.

If you’d like to return your order for any other reason, you may do so within 14 days of delivery — as long as the item is in its original, unused condition and in its original packaging.

Once we receive your return, you’ll receive a full refund, excluding return shipping costs. We cannot accept returns that have been used, worn, or are missing their original packaging.

How to Request a Return

1. Email us at info@vaultabags.com with your order number, shipping address, and reason for return.

2. We'll send you a return form and provide the return address.

3. Print and include the completed form with your return.

Please mark “Return” clearly on the outer package, and always use a tracked and insured shipping service. Once your parcel is on the way, email your tracking info to info@vaultabags.com.

Return Conditions

• Items must be unused, unopened, and in original packaging

• Returns must be sent with a trackable and insured service

• Vaulta Bags is not responsible for lost or damaged return shipments

• Return form must be approved in advance — unregistered returns may not be processed

Please Note:

Our returns are processed in Asia. This means you may need to return your package internationally, which can result in higher shipping costs depending on your location. These return shipping costs are not reimbursed.

Questions?

Need help with your return?
We’re here for you — email us at info@vaultabags.com or reach out to us via our official Facebook page.